Previous incidents
Obvious Agent Slow to Respond
Resolved Apr 15, 2026 at 5:40pm UTC
Our vendor has notified us that the issue has been resolved and chats are going through normally now.
2 previous updates
Users Unable to Login In Chrome - Other Browsers OK
Resolved Apr 2, 2026 at 9:03pm UTC
We are still working on resolving the root cause but clearing your cache or using an incognito window will allow you to log in again.
1 previous update
Folios Not Loading in Preview Environment
Resolved Apr 1, 2026 at 2:28am UTC
This has now been resolved
2 previous updates
Teams Not Loading for All Users
Resolved Mar 27, 2026 at 11:29pm UTC
This has now been resolved.
1 previous update
Agent Unresponsive
Resolved Mar 27, 2026 at 12:06am UTC
This is now resolved
1 previous update
Slow Agent Response Times Due to 3rd Party Vendor
Resolved Mar 26, 2026 at 11:16pm UTC
Our vendor has notified us that the issue has been resolved and chats are going through normally now. We've also identified a fallback path should this happen in the future we will be unaffected.
1 previous update
Application Slow Responses
Resolved Mar 17, 2026 at 8:11pm UTC
The issue has now been resolved
1 previous update
Agent Slow to Respond
Resolved Mar 17, 2026 at 12:13am UTC
The issue has now been resolved.
1 previous update
Workbooks/Sheets Not Saving Updates
Resolved Mar 12, 2026 at 9:58pm UTC
We have pushed out a fix and are monitoring the results.
2 previous updates
Some Document Artifacts are Showing Up Empty
Resolved Mar 3, 2026 at 9:12pm UTC
We have rolled out a fix
1 previous update
Agent Degredation
Resolved Feb 27, 2026 at 12:28am UTC
We have rolled out a fix.
1 previous update
Experiencing partial degradation in chat responses
Resolved Feb 26, 2026 at 1:08am UTC
Experiencing partial degradation in chat responses due to a downstream provider
Agent not responsive
Resolved Feb 3, 2026 at 4:12pm UTC
Agent modes are fully available
1 previous update