Previous incidents
Obvious Agent Slow to Respond
Resolved May 8, 2026 at 9:51pm UTC
This incident is resolved
1 previous update
Files Failing to Upload
Resolved May 7, 2026 at 3:37pm UTC
We have resolved this issue. If you are still seeing this please do a hard refresh in your browser, and this will resolve the issue.
1 previous update
Intermittent Availability
Resolved Apr 29, 2026 at 3:09am UTC
This is now resolved
1 previous update
Obvious Agent Slow to Respond
Resolved Apr 15, 2026 at 5:40pm UTC
Our vendor has notified us that the issue has been resolved and chats are going through normally now.
2 previous updates
Users Unable to Login In Chrome - Other Browsers OK
Resolved Apr 2, 2026 at 9:03pm UTC
We are still working on resolving the root cause but clearing your cache or using an incognito window will allow you to log in again.
1 previous update
Folios Not Loading in Preview Environment
Resolved Apr 1, 2026 at 2:28am UTC
This has now been resolved
2 previous updates
Teams Not Loading for All Users
Resolved Mar 27, 2026 at 11:29pm UTC
This has now been resolved.
1 previous update
Agent Unresponsive
Resolved Mar 27, 2026 at 12:06am UTC
This is now resolved
1 previous update
Slow Agent Response Times Due to 3rd Party Vendor
Resolved Mar 26, 2026 at 11:16pm UTC
Our vendor has notified us that the issue has been resolved and chats are going through normally now. We've also identified a fallback path should this happen in the future we will be unaffected.
1 previous update
Application Slow Responses
Resolved Mar 17, 2026 at 8:11pm UTC
The issue has now been resolved
1 previous update
Agent Slow to Respond
Resolved Mar 17, 2026 at 12:13am UTC
The issue has now been resolved.
1 previous update
Workbooks/Sheets Not Saving Updates
Resolved Mar 12, 2026 at 9:58pm UTC
We have pushed out a fix and are monitoring the results.
2 previous updates
Some Document Artifacts are Showing Up Empty
Resolved Mar 3, 2026 at 9:12pm UTC
We have rolled out a fix
1 previous update